Each incoming alert can be false or a critical event - the video analytics software does not know that. Requests come in at a very high rate and need to be evaluated by members of a team.
A metaphor you can use to understand how they work is like a customer service center at a very large company. Critical Features of Central Monitoring SoftwareĬentral Monitoring Software is an unheralded but essential portion of the security video analytics industry. But because alarm monitoring centers have too many cameras and human operators are not that great at monitoring cameras, centers need to employ software that help people churn through as many false alerts as possible. Having them investigating a false activation every 20–30 minutes is a waste of their time and the monitoring company’s time.Ĭentral monitoring software is needed because video analytics are not sophisticated enough to understand what is actually happening in the video scene. A private security team has salary and training costs. A false activation costs two officers about 20 minutes of time. Calling the police for the purpose of a false activation can result in fines for the referring alarm company. If the threat is real then the security professionals in the central monitoring station have to respond as quickly as possible because time is crucial.īut at the same time they have to be careful because false alarms have costly financial and societal consequences. They have to parse through a tsunami of information coming in from a variety of sources for a possible security threat - an attempted break-in, a robbery or something worse. But the security experts there are often far removed from the end users. It is where your security managers and experts are. A central monitoring station is your command center for all things related to security. Working at a central monitoring station is difficult. It presents to the users the information associated with the alert as well as any necessary context to help them decide whether or not it is worth responding to. What Does Central Monitoring Software Do?Ĭentral Monitoring Software helps station managers and operators correctly respond to the deluge of data signals coming in from CCTV installations, alarm systems, external sensors, security guards, and more. Here, we will look at essential features and big players in this niche software space for a better understanding as to why this proprietary software (and they are all proprietary - there are no open source alternatives) is so important to the industry.
If you want to offer alert or video monitoring solutions to your customers and end users, you will need a tool to receive, rank and respond to these incoming alerts.
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